FREQUENTLY ASKED QUESTIONS

If you'd like to return your Stay Warm Turtleneck Sweater, you can submit your return request via email to our customer service team. Please follow the steps below to initiate the process: Send an Email: Use the following email address to send your return request: Contact@duvosti.com Email Content: In your email, please include your order number, the name of the product you wish to return, and the reason for the return. Example: Order Number: #12345 Product: Stay Warm Turtleneck Sweater Reason for Return: The product is a bit too large for me Return Conditions: Please note that the product must be unused and in its original packaging. You may also inquire about who will cover the return shipping cost as per our return policy. Customer Service Response: Once we receive your return request, our customer service team will get back to you as soon as possible with further details on the return process.

The Stay Warm Turtleneck Sweater is made from high-quality fabrics and has undergone meticulous quality control processes. Its design ensures durability and comfort, making it ideal for long-term wear. The fabric is breathable, providing warmth during cold weather while allowing the skin to stay comfortable. The sweater’s soft, stretchy material hugs the body, offering both warmth and freedom of movement. It’s carefully crafted with durable stitching, ensuring it maintains its shape over time. Not only does it provide excellent warmth, but it also offers an elegant and stylish look, making it a perfect addition to your winter wardrobe. The Stay Warm Turtleneck Sweater combines functionality with style, ensuring long-lasting use and comfort.

At Warmista, payment security is our top priority. All payments made on our website are protected with encryption technology. When you shop using credit cards, debit cards, or PayPal, your personal and financial information is processed securely. We use SSL encryption during payment transactions to ensure your data is protected from unauthorized access. Your payment details are stored only for the duration of the transaction and are kept under strict security measures. All payment processes are managed by reliable and well-known payment service providers, ensuring you have a safe and secure shopping experience. We continuously update and improve our system to maintain the highest level of security and customer satisfaction.

Customer satisfaction is very important to us. You can return the product within 14 days from the delivery date. Return requests are subject to the following conditions: Return Period: A return request must be made within 14 days from the delivery date. Product Condition: The product must be unused, unopened, and in its original condition (with tags intact). Return Request: You can submit your return request by contacting us via email within 14 days of receiving the product. Shipping Costs: The return shipping costs are the responsibility of the buyer. Please ensure the product is packed securely and returned in its original packaging. Return Approval: Once the product is inspected and meets the return conditions, your return request will be approved, and the refund will be processed within 7 business days. Non-Returnable Items: The following items cannot be returned due to hygiene and health reasons: Used or opened cosmetics and personal care products Underwear, socks, or similar hygiene-related items Custom-made or personalized products If you have any issues or questions regarding the product, please contact us via email. We are always happy to assist you and prioritize customer satisfaction.

1. Purpose This security policy is established to ensure the protection of Warmista digital assets, customer information, payment transactions, and product fulfillment processes. The policy aims to provide a secure shopping experience for customers and protect all store-related digital assets and operations. 2. Scope This policy covers the Warmista website, payment systems, customer databases, product management, dropshipping supply chain, and logistics processes. 3. Data Security & Customer Protection Customer Data Protection: Customer personal data (name, address, phone number, payment information, etc.) will be collected and stored only in compliance with legal requirements. This data will be accessible only to authorized personnel and stored in secure systems with encryption. Payment Security: All payment transactions are processed through secure, PCI-DSS compliant payment gateways. Credit card and payment information is never stored in our systems and is encrypted during transmission. Encryption & SSL: Our website uses SSL (Secure Sockets Layer) certificates to secure the transmission of customer and payment data. All sensitive information is encrypted during transmission to ensure data security. Data Breach Notification: In the event of a data breach, affected users will be immediately notified, and necessary security measures will be taken to resolve the issue. 4. Access Control Employee Access: Only authorized personnel have access to store systems, customer data, and payment platforms. Access rights are limited to what is necessary for their roles. Password & Security Protocols: Employees must use strong, complex passwords, and these passwords should be changed regularly. Multi-factor authentication (MFA) is implemented for critical systems and platforms. 5. Website & Infrastructure Security Firewalls & Monitoring: Our store's website infrastructure is protected with firewalls and antivirus software. The site is regularly monitored for malicious activities, and any vulnerabilities are promptly addressed. Software Updates: All software, including payment systems and website platforms, is regularly updated to fix security vulnerabilities. Security patches are applied without delay to ensure a secure environment. DDoS & Attack Protection: The website is protected against Distributed Denial of Service (DDoS) attacks and other malicious activities using secure infrastructure and tools. 6. Product Security & Fulfillment Product Management & Storage: All physical products in the dropshipping model are managed and stored securely. Inventory is regularly audited to ensure product quality and availability. Shipping & Delivery Security: Products are shipped directly from suppliers to customers via reliable shipping partners. All shipments are trackable, and any issues during delivery are promptly addressed. Supplier Access: Suppliers can only access necessary data to fulfill orders. All communication with suppliers occurs through secure channels, ensuring confidentiality and integrity. 7. Security Breach & Incident Management Immediate Response to Breaches: If a security breach occurs, the store management will assess the situation quickly, take corrective actions, and inform affected customers. Incident Monitoring & Reporting: Security incidents are continuously monitored and reported. All incidents are reviewed and analyzed to prevent future occurrences, with additional safeguards put in place where needed. 8. Employee Training & Awareness Security Training: All employees receive regular training on digital security, password safety, phishing (social engineering) threats, and other cybersecurity risks. Ongoing Awareness: Employees are kept up to date on emerging threats and how to detect and respond to them. Store security policies are regularly reviewed and communicated to all staff. 9. Legal Compliance Compliance with Data Protection Laws: Our store complies with local and international data protection laws (e.g., GDPR). Customer data is collected and stored only in accordance with legal requirements and contractual obligations.